Your Privacy

The Docklands Chamber of Commerce is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use and store personal information to support our services, communicate with members and improve our website.

What Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Business name and details

• Billing and payment information (where applicable)

We only collect information that is reasonably necessary for our operations.

How We Use Your Information

We use your information to:

• Manage memberships and subscriptions

• Process payments and issue invoices

• Respond to enquiries and provide support

• Promote member businesses through our platforms

• Send updates, event invitations and relevant communications

• Improve our website and services

Payments & Invoicing

When you purchase a membership or service:

• Payment details are processed securely through third-party providers (e.g. Squarespace or payment gateways)

• We do not store full credit card details on our systems

• Billing information is used for invoicing, record keeping and membership management

Website Analytics

We collect general website usage data to understand how visitors interact with our site. This may include:

• Browser, device and network information

• Pages visited and time spent

• Referring websites

• IP address

This data is collected via Squarespace and used in a de-identified format to improve website performance.

Cookies

This website uses cookies to ensure functionality and enhance user experience.

• Essential cookies enable the website to operate securely

• Analytics cookies help us understand site usage

You can manage or disable cookies through your browser settings.

Forms & Enquiries

When you submit a form, we collect the information provided to respond to your enquiry and provide relevant services.

This data is securely stored and may be processed through trusted providers such as Squarespace.

Membership & Communications

As a member or subscriber, you may receive:

• Membership updates

• Event invitations

• Industry news and opportunities

You can unsubscribe from marketing communications at any time.

Third-Party Services

We use trusted third-party providers (including Squarespace and related services) to host our website, manage communications and process payments.

These providers may handle your information as required to deliver their services but are obligated to maintain appropriate security and privacy standards.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Docklands Chamber of Commerce
admin@docklandscc.com.au